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Employee Business Awareness (EBA)

1 day

TARGET POPULATION

This programme is targeted at General employees in a business (Paterson A, B and C bands).

CONTENT

  • The purpose of business and how the role of employees aligns with it.
    • The Vision, Mission, Values and Goals of the business and how employees’ role fits in with the purpose of the business is explained.
  • How the business system operates.
    • Market needs, pricing, competitors, customers, suppliers, location and finance.
    • Legal requirements which of business and the consequences of non-compliance.
  • How businesses make use and lose money.
    • Fixed v variable costs and economies of scale.
    • The ways in which businesses are financed and return on investment.
    • The importance of quality product and service in terms of customer needs and the existence of competitors.
    • The importance of pricing in terms of attracting and retaining customers and ensuring the  profitability of the business.
  • How employees’ contribute to the success or failure of a business.
    •  Reasons for businesses failing.
    • Employees’ role in providing excellent service and reducing waste by working smarter