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Managing Poor Performance and Incapacity

2 Days.

SAQA US No. Title NQF Level Credits
No appropriate unit standard for this course. 4

TARGET POPULATION
HR practitioners, managers and supervisors managers, supervisors and employee representatives involved in the maintenance of discipline at work. Choice of blue collar or white collar video case study – Seelan Pillay v Colleen Benjamin.

PURPOSE

  • To create awareness of the requirements for fairness and legal compliance in the handling of cases of poor performance, absenteeism, sick leave abuse, incapacity and minor misconduct.
  • To create awareness of the symptoms of a troubled employee and the need for consistency and a problem solving approach in handling all disciplinary related matters.
  • To provide the learners with a system and skills to investigate employee shortcomings and take appropriate corrective action timeously when dealing with apparent disciplinary infringements.

BENEFITS

  • A system for identifying and dealing pro-actively with troubled employees is implemented.
  • Improved attendance and savings in sick leave are achieved.
  • Improved discipline and morale through fair, consistent and timeous application of corrective measures to enforce rules and standards.
  • Proper documentation so that in the event of non-compliance the ensuing dismissal can be proved to be procedurally and substantively fair.

CONTENT

  • Demonstrate an understanding of the legislation underpinning the management of poor performance, absenteeism, sick leave, incapacity and minor misconduct at the workplace.
  • Apply a structured problem solving approach to dealing with employee shortcomings in the workplace.
  • Identify unacceptable employee performance and behaviour and counsel and/or reprimand an employee constructively.
  • Identify the symptoms of a troubled employee.
  • Refer a troubled employee for professional counselling/medical assessment.
  • Conduct a formal corrective interview with an employee and take appropriate corrective action.
  • Give recognition to an employee whose performance or conduct has improved.

Clients may choose one of two DVDs to augment the course:
The Case of Colleen Benjamin which features a case of poor performance;
or The Case of Seelan Pillay which features an employee who absents himself intermittently.