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Module 1: Leadership communication skills

A team leader’s primary role is to enable a team environment where people can experience pride in the work they do, the goals they achieve and the value they add. The team leader can achieve this by inspiring and empowering his team to dream more, reach for more and achieve more. This is done through leadership.

 

SAQA US. No. Title NQF level Credits
119462 Engage in sustained oral / signed communication and evaluate spoken / signed text. 4 5
12153 Use the writing process to compose texts required in the business environment 4 5

 

It’s not what you say but how you say it!

Purpose:

The purpose of this learning module is to empower team leaders to effectively communicate themselves to those they lead, as well those they report to.

Content:

Decision-making and problem solving
Leading group discussions and presentations
Effective communication – The active listener
Effective communication – The articulate communicator
Channels and challenges of communication
Diversity and communication
Formal communication – The written report

Impact:

Improved understanding of communication and communication channels in the business
Clear and concise report writing
Effective meetings & presentation skills
Effective problem solving
Increased employee engagement
Personal impact through change of attitude
Self – Awareness, social – awareness, self-management and relationship management
Practical implementation in the workplace

Duration: 2 days