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REACHING RESOLUTION WORKSHOP

2 days

TARGET POPULATION 

Employer representatives, HR and line managers, trade union officials and shop stewards.

CONTENT

The workshop aims to change people’s thinking about conflict, to try out a new approach to conflict handling and to foster a culture of resolution based on 10 principles of new thinking.

  • Paradigms and their impact on conflict.
  • Abundance v scarcity paradigms.
  • Exploring Conflict – why traditional methods of conflict resolution fail costs and benefits.
  • Working towards a new Paradigm – developing an attitude of resolution.
  • Levine’s Road Map to Resolution.
  • 10 principles for resolving conflict.
  • Steps to resolve conflict including telling your story and listening to understand.
  • Getting current and complete – leaving no ‘old bones’.
  • Identifying hot issues to be addressed.
  • Seeking Agreement in principle.
  • The Laws of Agreement.
  • Crafting a new Agreement.